Contact Us

ITL-West

1940 West Taylor Street
Room 181 BGRC
West Campus

The ITL-West is located at the ACCC main offices in the Benjamin Goldberg Research Center (BGRC), on the West campus.

ITL-East

Richard J. Daley Library
Room LIB 1-460
East Campus

The ITL-East is located at the Library in room LIB 1-460, on the first floor of the Main Library on the west side of the building.

Telephone — 312.996.9824
Email — blackboard@uic.edu

Frequently Asked Questions

 

How can I list all the students enrolled in my class?

There are a number of ways to list all students, instructors and TA's in your Blackboard course site. Browse to "Course Management" > "Users and Groups" > "Users"

You can also view your current roster through your Grade Center which will list all students enrolled in your current site. Browse to "Course Management" > "Evaluation" > "Grade Center"

I need to have an account created for an external (Non-UIC) user. What do I do?

Anyone affiliated with the University of Illinois at Chicago and having an activated UIC netid will automatically have a blackboard account. If you need to have an account created for an external user (someone not affiliated with the University) please send an email to accounts@uic.edu. For trouble logging in to blackboard please visit one of the CSO consultants (available in any of the public computer labs on campus) - they have the ability to troubleshoot your common password related issues and assist you in logging in to the system. If you are having problems identifying the username please contact us by sending an e-mail to blackboard@uic.edu.

What tool can I use for students to submit files digitally since the "Digital Dropbox" is no longer available?

The digital dropbox is no longer available in Blackboard 9. Instead there are a number of options available:

For more information please visit the Blackboard 9 Wiki and view the section titled "Sharing Files".

Accessibility in Blackboard 9

Blackboard 9 includes significant accessibility improvements incluiding content re-ordering to allow students who use screen readers to quickly organize information and support for style sheets to allow students with disability to view the product in different ways so it is easier to see or hear content on the screen.

Specifically support for screen readers and assistive technologies including:

Blackboard measures and evaluates accessibility levels using two sets of standards: Section 508 of the Rehabilitation Act issued from the United States federal government and the Web Accessibility Initiative (WAI) issued by the World Wide Web Consortium (W3C).

How do I activate a blackboard student account?

A good practice to ensure all functionality of your Blackboard course appears, functions, populates the Grade Center and is deployed correctly is to activate a secondary student Blackboard account. You will have a new login ID "netID.bb" and you will use the same password as your primary ACCC common password (same password you access UIC Webmail etc.). After the account is activated (takes up to 30 minutes) you can then enroll your secondary account into your Blackboard course and test appropriately.

 

How do I Remove Users During the Start of Semester Enrollment Period?

PLEASE NOTE: Be careful when removing students from Blackboard course sites as all information associated with the student (inc. grades and homework assignment submissions) will be deleted. Before removing students, make sure you do not need to refer back to these students' grades, assignments, quizzes, etc. from the Blackboard course site.

The process is quick and easy. However, before you remove a student from your Blackboard course site they need to be removed from the Banner system first. If they are not removed from Banner first they will be re-enrolled after you remove the student from your Blackboard course.

Note that you can also display the names of all the students in your course using "Search: UIC netid Not blank" and checking the names of any and all students that you want to remove from the course before completing the last two steps of this procedure.

Groups Functionality in Blackboard 9

Blackboard groups can be designated as self-enroll, allowing students to add themselves to a group, or manual enroll, having the Instructor assign students to a group. Instructors can also activate “random enroll” for groups through the Create Group Set so a set number of students will automatically be enrolled into group sets.

Create a Single or Group Sets

In addition to the updated enroll features a large number of improved group collaboration tools are now available

 

I am having problems accessing blackboard

To access blackboard, you must use your UIC NetID (the same as your UIC email ID) and the 'Common Password' (meaning, the same password that you use to access your UIC Webmail). Make sure that you do not append '@uic.edu' to your UIC NetID while trying to log into blackboard.

If you are still not able to access blackboard, try resetting your password at http://passwords.accc.uic.edu.

If you continue to have problems with your UIC computer account and password, please contact the ACCC Client Services Office (CSO) .

You can reach the CSO at 312-413-0003, consult@uic.edu, or you may have to see a CSO consultant at any of the ACCC computer labs (see www.accc.uic.edu/pclabs) or at the CSO main offices in 2267 SEL or 181 BGRC, i.e. the room outside of the ITL-West.

My password doesn't seem to be working but my account still exists. How can I reset my password?

To reset your password you need to visit the password changing utility on-line at:

http://passwords.accc.uic.edu

If you are unable to use this utility you will need to visit the CSO consultants. These consultants are located in a few different locations on campus:

The CSO is generally open during normal business hours, and the schedule for the BGRC consultants is posted on their door. Network Operations is staffed 24 hours, 7 days a week. To reach the CSO either e-mail consult@uic.edu or call 312-413-0003.

This utility is only available to users who have activated their UIC NetID. If you have not yet activated your UIC NetID, please visit the ACCC Accounts page and click on Activate UIC NetID.

I am having problems uploading documents

Make sure to name your documents properly. Filenames should be reasonably short, generally not longer than about 20-25 characters, and should not contain spaces or special characters (especially problematic are !:$#/&\,*?;%=). Stick to letters, digits, dashes and underscores and you will have no problems. Uploading problems may also stem from bandwidth limitations from your ISP, and impatient users - don't click elsewhere while uploading a file, but wait for the "content successfully added" receipt.

I got in, but don't see my course(s) listed.

There are various possible reasons:

 

What happens to my site at the end of the semester?

Your site will be deactivated two weeks after the last week of classes, meaning students can no longer access them. You can extend the course duration from the Control Panel, under Settings > Duration. Shortly after the beginning of the next term, the site will be made invisible to studenttrol Panel, under Settings > Duration. Shortly after the beginning of the next term, the site will be made invisible to students (Blackboard calls this "unavailable"). The materials in Blackboard sites can easily be re-used for later terms by simply copying the course's contents to a new site. To request such a content re-use, simply fill in our online site request form and specify which previous site you wish to re-use.

One full year after the class is over, the site is disabled, causing it to disappear from your view as well. However, the student records in your site are preserved by us for several years according to UIC policies, although the site appears to have been removed from the server. This also means that your content remains available for site re-use even after the site has been "removed".

Will the students be automatically enrolled into the course site or do we have to manually enroll each and every student into the course site?

Yes, students are automatically enrolled into your site based upon the call numbers you specify in your site request. The batch enrollment process is run from two weeks before the semester begins until the Add/Drop deadline. The batch enrollment will add students into your course site, but you will have to un-enroll any students that drop themselves.

If you have a course site that doesn't have a call number you can send us the list of the Netids of the students that you'd like enrolled to blackboard@uic.edu.

If the students or users you wish to enroll in your site are not affiliated with UIC or do not have netid's. You will need to have an accounts created for them (someone not affiliated with the University) by sending an email to accounts@uic.edu.

If for some reason your students did not get captured by the batch upload process you can manually enroll student accounts already on the system into your course site.

What is the best browser to use with Blackboard?

For Microsoft Windows users you should use Firefox 3.5 (or later) or Internet Explorer 8. For Macintosh users Firefox 3.5 (or later) or Safari 4 (or later). For more detailed information please visit our browser support page.

Are there general login problems I should be aware of?

Your username is your UIC NetID, the same as for all other ACCC services (and many other services on campus). It does not include "@uic.edu". Your password is your ACCC common password, the same as for all other ACCC services, such as webmail or bluestem web authentication. For more detailed information please visit our login problems page.

Internet Explorer: Why are my drop down arrows/buttons not opening when I click on them?

You need to either run an earlier version of Internet Explorer, or if you are running IE9 or later run it in compatibility mode as indicated in the image below.

compatibility mode in IE9