Telecom Web Billing Information

We are pleased to announce ACCC-Telecom’s on-line billing portal to view your telecommunications account statements utilizing our new Pinnacle management system. It was important during our upgrade to insure that all telecom costs were correctly posted to your account in BANNER and we have worked diligently with the vendor to meet that goal. The monthly charges for October, November, December and January were recently posted to your account and can be viewed via the new web site.

We suggest that you please read and print these instructions before selecting the various tabs.

To Access Your Monthly Statement (for telecom charges AFTER Sept. 15, 2005):

1. Go to: http://telecom.accc.uic.edu

2. When the new web page appears, select “Customer Portal”

Note: The “Department” and “Technician” portals are restricted to administrative staff only.

3. Enter your standard University NETID and Password into the “Username” and “Password” boxes respectively.

4. The WELCOME screen will appear with selectable tabs for viewing a variety of information for your account.

To Review Your Telecom Billing and Services:

Click the “my bills” tab to view your current and past billing statements.

The “Current Balance” screen appears and displays the following details of the current billing period:

· Rated calls

· Monthly Recurring Charges

· Other Charges and Credits

You can click on any one of these items to see the details.

Click the “View bill” tab to display your previous monthly bills.

· Note that the “Output Method” is defaulted to HTML but you can also select EXCEL (which can be downloaded to your computer) or a PDF output.

· Click on the blue ‘Billing Date’ to access that month’s billing details.

Other tabs in your Customer/Subscriber Account:

· My Account contains your personal information (i.e. name, e-mail address). To change or correct the information displayed, e-mail htv@uic.edu or call ext. 3-8885.

· Tools contains a “Directory” of campus users and “Price A Call” to determine in advance the cost of a call (just enter the DATE, TO & FROM NUMBERS and DURATION)

· Home returns you to the Customer Portal main page.

· Help displays instructions and topics for the billing portal.

· Log Out

If you have any questions or experience difficulty accessing your bill, you can write us at htv@uic.edu or call ext. 3-8885.

Reddy Marreddy
ACCC-Telecom