Billing Information

In keeping with a paperless society concept, your monthly telephone statement is available on the Web.

The billing period is from the 16th of the month through the 15th of the following month. Statements will normally be posted to your UIC account receivable by the 25th of the month. The statement contains a listing of all calls charged to your account plus the monthly charge information, including taxes (current rates include a 7.5% state excise tax, a 7% city municipal tax, and a 6% overhead fee).

A summary total of these charges will appear on the monthly bill you receive from the Office of Business Affairs Student Accounts Receivable Department listed as a ResPhone charge. These charges should be paid in the same manner as any other university charge.

Billing Statement

You can review your monthly Res-Net and telephone charges directly on the Web. You will need your UIC email account and password to gain access to your statement. You can find the statement at:
https://telecom.accc.uic.edu

Then click on customer portal and enter your netid and password when prompted.

If you think your bill is wrong or you need more information, contact the Telecommunications Office's Student Customer Service at 6-6706. The quickest way to have a question answered is to bring in or send a copy of your statement indicating the call or charge in question to the student customer representative. Please include a phone number where you can be reached during the day.

IMPORTANT REMINDER
Remember it is your responsibility to cancel all telephone services (Voice Mail, & Caller ID) that are activated upon leaving the residence hall for 30 or more days to avoid continuous charges.

Call Rates

The university has been able to negotiate very favorable long distance calling rates with AT&T and is currently able to offer Residence Hall students a very competitive rate: $ .03/minute for local calls and $.07/minute for ALL domestic long distance calls. This rate is available twenty-four hours a day, seven days a week and there are no additional access fees, minimum calling times, or surcharges.

Connecting to your Internet Service Provider via your phone

Using a modem and your Residence Hall phone line to connect to your Internet Service Provider (e.g. AOL) will result in very costly per-minute local or long distance usage charges. Each UIC Residence Hall room is equipped with high-speed computer connections and students may request to have service activated in their room. The basic Res-Net cost is $40.00 per semester. For more information or to sign up, see section on Res-Net.

Using Non-University Long Distance Vendors

You should be aware that if you choose to place your long distance call through a non-university vendor, you might incur extra costs and higher rates. If you use operator services to place your call, you will be billed at a higher rate and the call may include an additional surcharge. Surcharges are also applied to all credit/calling card calls. Call ACCC, Telecom at ext. 6-6706 if you have questions about calling rates.