Victor R. White

vic@uic.edu

Objective

To obtain a Management Information Systems position that will allow me the ability of using my leadership qualities, diverse computer background, and to expand my knowledge base.

Experience

University of Illinois at Chicago - Computer Center

Research Programmer, 6/90 - Present

Responsible for ensuring the integrity of the high speed computer network that includes mainframe computers, PC's, LAN's and UNIX workstations. Duties include writing application programs and troubleshooting existing programs, running and monitoring production jobs, providing extensive phone consultation with system users in regards to information and instruction, documenting troubleshooting techniques, coordinating service for our peripheral devices, acting as a liaison between office automation users and our System and Application Programmers. Served as shift supervisor in 24 hour Help desk environment with staff of 15. Experience includes, but is not limited to: Corel and Microsoft suite applications, IBM mainframes, IBM AS400, IBM RS6000s, Solaris workstations, and Convex (HP) supercomputers, Windows 9x and NT environments, TSO, CMS, CICS, JCL, JES2, and MVS.

Major Accomplishments:

• Created a network printer monitoring system that would simultaneously monitor over 40 printers and notify the staff of potential problems.
• Created printer manipulation software that would allow for the total control of the networked printers, including re-routing printers and notifying remote staff of those changes.
• Created phone log system to monitor the volume of calls received by the Helpdesk including the number fielded by each individual staff member, in order to produce monthly reports.
• Created a program to report individual client use of dial up terminal servers.
• Created a Personal Information Management (PIM) software package with calendar reminders, encrypted data, and private fields for credit card information.

Johnson and Associates Management & Systems consulting, Inc

Technical Support Associate, 10/96 - 10/97 (part time)

Responsible for trouble shooting Windows 3.11 and Windows 95 network, hardware and software problems. Software installation and configuration for our clients. Also responsible for recommending system upgrades.

Education

Aurora University;

B.S., Computer Science, 1989

• Richard Ricky Memorial Award for demonstrating qualities of outstanding character, 1988.
• Aurora University Students Association, Senator 1986.
• Alpha Phi Alpha Fraternity Incorporated, President 1989.
• Varsity basketball 1985-1988.

Computer Languages